Support
We're happy to help.
Email us and we'll get back to you within 2 working days.
support@concertbuddy.linkIt helps to include your iPhone model, iOS version and the app version (Settings → General → iPhone Storage → Concert Buddy).
Common questions
How are concert kits made?
When you create a kit, Concert Buddy reads the event's official listing from Ticketmaster or SeatGeek (if you added the concert through search) and asks an AI model to write a guide based on it: who's performing, what you're likely to hear, recordings to try beforehand and things to listen for.
Why are some items marked "Unconfirmed"?
Anything the event listing doesn't name, such as a likely setlist or a soloist from a previous tour, is labelled Unconfirmed. It's a well-informed guess, not an announcement. Concerts added manually don't have a listing, so more of their kit will be unconfirmed.
Something in my kit is wrong
Sorry about that. Email us the performer, venue and date along with what's wrong and we'll look into it. For dates, times and entry details, always check with the venue or your ticket seller.
How many kits can I create?
The free plan includes 3 kits every 30 days. Concert Buddy Plus raises that to 10 kits a day.
How do I cancel or manage Concert Buddy Plus?
In the app, go to Profile → Manage Subscription. You can also go to Settings → your name → Subscriptions on your iPhone. Cancel at least 24 hours before your renewal date to avoid being charged for the next period. Plus stays active until the end of the period you've paid for.
I bought Plus but the app doesn't show it
Go to Profile → Restore Purchases and make sure you're signed in to the App Store with the Apple ID you used to subscribe. If that doesn't help, email us.
How do I get a refund?
Apple handles all App Store payments, so refunds are requested from Apple at reportaproblem.apple.com.
Are my concerts and journal backed up?
Your concerts, kits and journal are stored on your iPhone and aren't synced to our servers yet. They're included in your iPhone's iCloud or computer backup, but deleting the app deletes them.
How do I delete my account?
Go to Profile → Delete Account. This permanently deletes your account from our servers and erases the app's data on your iPhone. If you signed in with Apple, you'll be asked to confirm with Apple so we can also revoke the app's access to your Apple ID. If you subscribed to Plus, cancel your subscription separately in Settings, since deleting your account doesn't cancel it.
I can't sign in
Check you're online and try again. If you use Sign in with Apple, make sure you're signed in to iCloud in Settings. You can also continue as a guest.
See also our Privacy Policy and Terms of Use.